Refund Policy
Last updated: August 17, 2026
At Dermévia, we want you to feel confident when ordering from us. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below.
We offer a 90-day return and money-back guarantee on eligible purchases.
Nothing in this Refund Policy affects your statutory rights under applicable UK consumer law.
90-Day Money-Back Guarantee
You have 90 days from the date you receive your order to request an eligible return.
If you decide that Dermévia is not right for you, please contact our customer support team within this 90-day period.
To begin your return, contact:
info@dermévia.com
Please include your order number and the email address used when placing your order so that we can locate your purchase.
Return Eligibility
To be eligible for a standard return, the product should:
- Have been purchased directly from Dermévia
- Be returned within the applicable 90-day return period
- Include the original packaging where reasonably possible
- Not have been excessively used or intentionally damaged
Because we want customers to have the opportunity to properly evaluate our products, opening or reasonably trying a product does not automatically prevent you from making a claim under our 90-day money-back guarantee.
We reserve the right to refuse returns involving suspected fraud, abuse of our guarantee or excessive or unreasonable use of the product.
Your statutory rights regarding faulty, damaged or incorrectly supplied products are unaffected.
How to Request a Return
To begin a return, email:
info@dermévia.com
Please provide:
- Your full name
- Your order number
- The email address associated with your order
- The product(s) you would like to return
- A brief reason for your return
Our customer support team will review your request and provide you with the appropriate return instructions and return address.
Please contact us before sending your return.
Products returned without contacting us first may take longer to identify and process.
Returning Your Product
Once your return has been approved, securely package the product and send it to the return address provided by our customer support team.
We strongly recommend using a tracked shipping service.
Please retain your proof of postage and tracking information until your refund has been completed.
Return Shipping Costs
Unless your product is faulty, damaged, incorrect, or we are otherwise legally responsible for the return costs, the customer is responsible for return shipping costs.
Original shipping charges may not be refundable where permitted by applicable UK law.
Where UK consumer law requires us to refund standard delivery charges or cover reasonable return costs, we will comply with those obligations.
Damaged, Faulty or Incorrect Products
Please inspect your order when it arrives.
If your product is:
- Damaged
- Defective
- Faulty
- Different from what you ordered
- Missing from your order
please contact us as soon as possible at info@dermévia.com.
Please include your order number and, where appropriate, clear photographs showing the problem.
We will review the issue and provide an appropriate solution in accordance with applicable UK consumer law.
Depending on the circumstances, this may include a replacement or refund.
Refunds
Once your eligible return has been received and inspected, we will notify you regarding your refund.
Approved refunds will normally be processed within 7 business days after we have received and approved your return.
Refunds will generally be issued to the original payment method used for the purchase.
After we issue your refund, your bank, card issuer or payment provider may require additional time to credit the funds to your account.
These processing times are outside Dermévia's control.
Late or Missing Refunds
If we have confirmed that your refund has been issued but you have not yet received it, please:
- Check your bank or payment account again.
- Contact your card issuer or payment provider, as processing may take additional time.
- Contact your bank if necessary.
If you have completed these steps and still have not received your refund, please contact us at:
info@dermévia.com
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@dermévia.com.
We will make reasonable efforts to cancel your order before it is processed or dispatched.
However, because orders may enter processing quickly, we cannot guarantee that a cancellation request can be completed before dispatch.
If your order has already been dispatched, you may still have applicable cancellation and return rights under UK consumer law.
Exchanges
If you would like a different product, please contact our customer support team.
Depending on the circumstances, the quickest option may be to return the original product and place a new order.
If you received an incorrect or faulty product, please contact us before placing another order so that we can resolve the issue.
UK Consumer Cancellation Rights
If you are purchasing online as a UK consumer, you may have a statutory right to cancel your order under applicable UK consumer protection legislation.
These statutory rights exist separately from our voluntary 90-day money-back guarantee.
Where applicable, you generally have 14 days after receiving your goods to notify us that you wish to cancel, followed by a further period in which to return the goods.
Certain exceptions may apply depending on the nature and condition of the product.
Nothing in our 90-day guarantee replaces or limits these statutory rights.
No Restocking Fees
Dermévia does not charge restocking fees for eligible returns.
Important Information
- 90-day money-back guarantee
- No restocking fees
- Approved refunds normally processed within 7 business days
- Tracked return shipping is strongly recommended
- Return shipping is generally paid by the customer unless otherwise required by UK law
- Refunds are normally issued to the original payment method
- Your UK statutory consumer rights remain unaffected
Contact Us
If you have questions about a return, refund or your order, please contact our customer support team:
Email: info@dermévia.com
Business hours:
Monday – Friday: 09:00–17:00
Dermévia