Terms of Service
Last updated: August 17, 2026
Throughout this website, the terms “we”, “us” and “our” refer to Dermévia. Dermévia provides this website, including all information, tools, products and services available through it, subject to your acceptance of the terms, conditions, policies and notices set out below.
By visiting our website and/or purchasing something from us, you use our “Service” and agree to be bound by these Terms of Service (“Terms”), together with any additional terms, conditions and policies referenced on this website.
These Terms apply to all users of the website, including browsers, customers and other visitors.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the website or our Services.
Any new features, products or tools added to our store will also be subject to these Terms.
We may update or replace portions of these Terms from time to time by publishing an updated version on this website.
Our store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and Services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are legally capable of entering into a contract with us under applicable UK law.
You may not use our products or Services for any unlawful or unauthorised purpose.
You must not transmit viruses, malware, worms or any other code of a destructive or harmful nature.
A serious breach of these Terms may result in the suspension or termination of your access to our Services.
Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or restrict access to our Services where we have a legitimate reason to do so, including suspected fraud, abuse, unlawful activity or violation of these Terms.
You understand that information you submit through the website may be transmitted across various networks and may undergo technical changes necessary to meet the requirements of connecting networks or devices.
Payment information is handled using appropriate security measures and encryption where applicable.
You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission, except where permitted by law.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information provided on our website is accurate and up to date.
However, general informational content on this website should not necessarily be relied upon as the sole basis for making important decisions.
Product descriptions, ingredient information and other website content may occasionally be updated.
Historical information may also appear on the website for reference purposes.
We reserve the right to modify website content where appropriate.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products may change from time to time.
Any price change will not affect an order that has already been accepted by us unless required by law or agreed with you.
We may modify, suspend or discontinue parts of our website or Services where reasonably necessary.
We will not remove or restrict any statutory consumer rights you have under UK law.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or Services may be available exclusively through our online store.
Products may be available in limited quantities.
Returns, refunds and cancellations are handled in accordance with our Refund Policy and your statutory rights under UK consumer law.
We make reasonable efforts to display product colours, packaging, appearance and images accurately.
However, colours may appear slightly different depending on your screen, device settings, lighting and other factors.
We may limit the availability of products or Services by person, household, geographic region or jurisdiction where reasonably necessary.
Product descriptions, availability and prices may be changed from time to time.
We may also discontinue products at our discretion.
Nothing in these Terms excludes or limits your statutory rights in relation to goods that are faulty, not as described or otherwise fail to comply with applicable UK consumer protection legislation.
SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION
We reserve the right to reject or cancel an order where we have a legitimate reason to do so.
For example, we may limit or cancel quantities purchased per person, household or order where we reasonably suspect:
- Fraudulent activity
- Unauthorised payment activity
- Resale or commercial misuse
- Pricing or listing errors
- Abuse of promotions
- Other suspicious activity
If we cancel an order after payment has been taken, we will provide an appropriate refund where required.
If we make a material change to or cancel your order, we may attempt to contact you using the email address, telephone number or billing information supplied when the order was placed.
You agree to provide accurate, complete and current purchase and account information.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools or services supplied by third parties.
We may not control or monitor these third-party tools.
Your use of third-party tools may also be governed by the terms and privacy policies of the relevant third-party provider.
Please review those terms before using such services.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to websites, products or services operated by third parties.
These third-party websites are not necessarily controlled by Dermévia.
We are not responsible for the content, availability, security or privacy practices of third-party websites that we do not control.
We recommend reviewing the applicable terms and privacy policies before using third-party websites or services.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you voluntarily send us feedback, suggestions, reviews, ideas or other content, you grant us permission to use that content for legitimate business purposes, subject to applicable law.
You must not submit content that:
- Violates the rights of another person
- Infringes intellectual property rights
- Is unlawful, threatening or abusive
- Contains malicious software
- Contains knowingly false or misleading information
We reserve the right to remove content from our website where we reasonably consider it inappropriate or unlawful.
SECTION 10 – PERSONAL INFORMATION
Your submission and our processing of personal information through the website is governed by our Privacy Policy.
We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
Please review our Privacy Policy for more information.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters such as:
- Product descriptions
- Pricing
- Promotions
- Offers
- Shipping charges
- Delivery times
- Product availability
We reserve the right to correct genuine errors and update inaccurate information.
Where an error affects an order you have already placed, we will handle the situation fairly and in accordance with applicable UK consumer law.
SECTION 12 – PROHIBITED USES
You must not use our website or its content:
- For unlawful purposes
- To encourage unlawful activity
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To harass, abuse or discriminate against others
- To submit knowingly false or misleading information
- To transmit malware, viruses or malicious code
- To improperly collect or track another person's personal information
- To interfere with the security or operation of the Service
- To attempt unauthorised access to our systems
- For fraudulent purposes
We may suspend or terminate access to the Service where these restrictions are seriously violated.
SECTION 13 – WARRANTIES AND LIMITATION OF LIABILITY
We aim to provide our website and Services reliably and accurately.
However, we cannot guarantee that the website will always be uninterrupted, secure or error-free.
Nothing in these Terms excludes or limits liability where doing so would be unlawful under UK law.
In particular, nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of rights that cannot legally be excluded
- Any other liability that cannot lawfully be excluded or restricted
Your statutory consumer rights remain unaffected.
To the maximum extent permitted by law, Dermévia will not be responsible for losses that were not reasonably foreseeable when the contract was entered into or losses arising from circumstances outside our reasonable control.
SECTION 14 – INDEMNIFICATION
Where permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful misuse of our website or a serious breach of these Terms.
Nothing in this section limits rights or protections granted to consumers under UK law.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found by a competent authority to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
SECTION 16 – TERMINATION
These Terms remain effective while you use our website or Services.
You may stop using the Services at any time.
We may suspend or terminate access where you seriously violate these Terms, engage in unlawful activity or misuse our Services.
Any rights or obligations that by their nature should continue after termination will remain in effect.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies expressly incorporated into them, form the agreement governing your use of our website and Services.
Nothing in these Terms limits any statutory rights you have as a consumer.
SECTION 18 – GOVERNING LAW
These Terms are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer, nothing in these Terms deprives you of protections or rights granted to you under applicable law.
Any disputes will be handled by courts having jurisdiction under applicable UK law.
SECTION 19 – CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes to:
- Our Services
- Our business practices
- Applicable laws and regulations
- Technical requirements
The latest version of these Terms will be available on this page.
Where appropriate, we will update the “Last updated” date at the top of this document.
SECTION 20 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
Email: info@dermévia.com
Business hours:
Monday – Friday, 09:00–17:00
Dermévia
SECTION 21 – EMAIL AND SMS MARKETING
Where available, you may choose to receive marketing communications from Dermévia by email or SMS.
By actively opting in, you agree that we may send you promotional communications using the contact information you provide.
Consent to receive marketing communications is not a condition of purchase.
Message frequency may vary depending on your interactions with Dermévia and the preferences you select.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the relevant email.
Where SMS marketing is offered, you may opt out by following the unsubscribe instructions contained in the message, including replying STOP where supported.
We will process personal information used for direct marketing in accordance with our Privacy Policy and applicable UK privacy and electronic communications legislation.
You may withdraw your marketing consent at any time.
Withdrawal from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, customer service messages or important information relating to your purchase.