Shipping Policy

Last updated: August 17, 2026

At Dermévia, we aim to process and deliver your order as quickly and carefully as possible. All orders include tracking so you can follow your parcel throughout the delivery process.

Order Deadline

Orders placed before 12:00 GMT may begin processing on the same business day.

Orders placed after this time, during weekends, or on UK public holidays will normally begin processing on the next business day.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday).

Once your order has been processed and prepared for shipment, you will receive an email confirming that your order has been dispatched.

Dispatch & Delivery Time

After processing, please allow approximately 7–11 business days (Monday to Friday) for your order to arrive.

Please note that these are estimated delivery times and occasional delays may occur due to circumstances outside our control.

Estimated timeline

Processing: 1–3 business days
Delivery: 7–11 business days

Business days are Monday to Friday and exclude UK public holidays.

Shipping Within the United Kingdom

We currently ship to customers throughout the United Kingdom.

Delivery times may vary depending on your location, local courier operations and periods of unusually high order volume.

Tracking Your Order

All Dermévia orders are shipped with tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking information.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Order Process

Once you place your order, you will receive an order confirmation by email.

This confirms that we have received your order and that it has entered our processing system.

Our fulfilment team normally requires 1–3 business days to prepare and process an order.

Once dispatched, please allow approximately 7–11 business days for delivery.

Delayed Orders

Occasionally, deliveries may take longer than expected due to circumstances such as:

  • High order volumes
  • Courier delays
  • UK public holidays
  • Severe weather
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Other circumstances outside our reasonable control

If the estimated delivery period has passed, please allow up to 2 additional business days and check your tracking information for the latest update.

If your parcel has still not arrived after this period, please contact us at info@dermévia.com and include your order number.

Our customer support team will be happy to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

  • Full name
  • Street address
  • House or flat number
  • City
  • Postcode
  • Contact details

If you notice an error after placing your order, contact us as soon as possible at info@dermévia.com.

We cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.

Damaged or Incorrect Items

If your parcel arrives damaged or you receive an incorrect item, please contact us as soon as possible.

Please email info@dermévia.com with:

  • Your order number
  • A description of the issue
  • Clear photographs showing the item and any damage

Our customer support team will review the situation and help determine an appropriate solution.

Where an item is faulty, damaged or incorrect, your statutory rights under applicable UK consumer law remain unaffected.

Returns

We offer a 90-day return period from the date you receive your order, subject to our Refund Policy and applicable consumer rights.

To begin a return, please contact:

info@dermévia.com

Our customer support team will provide you with the appropriate return instructions and return address.

Please do not send a return without first contacting our customer support team.

Return Shipping

Unless the product is faulty, damaged, incorrect, or we are otherwise legally responsible for the return costs, customers are responsible for the cost of returning their products.

We strongly recommend using a tracked shipping service when returning an order.

Please keep your proof of postage and tracking information until your return has been successfully processed.

Refund Processing

Once an eligible return has been received and inspected, approved refunds will normally be processed within 7 business days.

The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

We do not charge restocking fees.

Important Information

  • 90 days to initiate eligible returns
  • Approved refunds normally processed within 7 business days
  • No restocking fees
  • Tracked shipping on orders
  • Return shipping is generally paid by the customer unless otherwise required by UK law

Nothing in this Shipping Policy limits or excludes your statutory rights under applicable UK consumer protection legislation.

Contact Us

If you have any questions about shipping, delivery, tracking or your order, please contact us:

Email: info@dermévia.com

Business hours:
Monday – Friday: 09:00–17:00

Dermévia